Stripe Connect Set Up
Our payments processor is Stripe, who are one of the largest online payment processors globally. To begin accepting payments on Who’s Round, you will need to connect your own Stripe Account to our platform.
If you already have a Stripe account the set-up is very easy, so you can skip the next few paragraphs. If you do not have a Stripe account, you can either set it up through the link in Who’s Round or go directly to the website here.
Setting up is not complex, but you will need some details to hand. As Stripe will be collecting payments and crediting your bank account, they are required by law to undertake some due diligence so will need things like your company name, registration details, confirmation of owners and directors, as well as your bank details. This is probably best done by the venue owners; you can grant access to different Stripe users later.
Please tick Stripe Connect, then select the More option.
You will then see this pop up:
If you already have an account with Stripe, simply hit the sign in section in the top right corner to authorise Who’s Round to collect payments on your behalf.
If you do not have an account, input the details that Stripe requests, which are about your business type, ownership, contact details and also how you want any payments to appear on your customers statements (it won’t show as a Who’s Round payment).
After completion, you will automatically be returned to Who’s Round and you can begin taking online payments!
Some points to keep in view with Stripe.
- If you tick the Sandbox button in payment settings this enables testing or processing without live cards. Don't select this. This won't work unless our platform is also in testing mode, which it won't be. Note also when you first connect, this will be enabled so ensure you untick this when you want to start taking payments.
- Ensure your Stripe account is up to date. If you have not provided information they require, they will stop processing payments. This is due to anti-money laundering regulations that they must adhere to.
- Ensure you put in a statement descriptor in your settings, so your customer knows it’s your venue charging them. It will by default appear as Stripe, not Who’s Round, and if you get to many customers seeking a chargeback Stripe may curtail your account.
- Ensure email receipts are switched off. Who’s Round will send an email receipt, so your customer does not want to receive this multiple times.
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