Push Notifications

Push Notifications

The Venue Manager App is configured to receive notifications for new orders and these should arrive within seconds of the customer placing an order. 

Depending on which device you use and the settings you have in place, it may be that you do not immediately see or hear the notification until you return to the device. The most frequent problem arises on Android devices, if device has had a period of inactivity and when you have certain settings on your phone such as battery saving mode enabled or disabled background app refresh. 

You should refer to your manufactures guidance but the below might also provide some further insight for some popular devices. 

Manufacturer 
Description
Asus
Check your app in the Auto-start Manager.
Huawei
Step 1: Settings --> Advanced Settings or Power Saving --> Battery Manager or Protected Apps --> select the app to protect it.

Step 2: Settings --> Apps or Notification Manager --> Advanced or Notify for your app --> Ignore Battery Optimizations, select the app and ignore it.

Step 3: Settings --> Notification Panel & Status Bar --> Notification Center, select the app, then activate "Allow Notifications" and also "Priority Display".

Full Instructions

Pre-EMUI 5.0 / Android 7 - Go to Settings > "Protected apps", check your app. Full Instructions
LeEco/LeTV
Step 1: Settings --> Permissions --> Manage Auto Launch --> select the app to protect it.

Step 2: Settings --> Battery --> Power Saving Management --> App Protection, select the app and ignore it.
Lenovo
Settings --> Power Manager --> Background App Management, select the app and ignore it.
OnePlus
Settings > Battery > Battery optimization > Top right 3-dot menu > Advanced optimization, turn off.

Settings > Battery > Battery optimization > Your App > select Don’t optimize.

Settings > Alert slider to make sure it’s set up the way you want.

Make sure that Gaming mode is off or go to Settings > Advanced > Gaming mode and toggle Block notifications

Look in Settings > Apps and check the Notifications settings for any problem apps.
More details
Oppo
Settings --> "Security settings" --> "Data saving" and enable your app.
Samsung
Disable battery usage optimizations

Settings > Device Management > Battery --> Unmonitored apps > Add your app

Make sure notifications are turned on for your app

Settings > Apps > Your app > App Settings > Notifications > Set as Priority

Samsung devices with Android 8 & 9 have a “Standby” mode where the app will not get any notifications, updates, or Intents until the app is opened again by user. This is default to 3 days, but can be increased to 7 days.
Sony
Tap on the battery icon. Go to Power Management --> STAMINA mode --> Apps active in standby --> Add your app.
Xiaomi/
Redmi		Settings > Installed Apps > Your App > Battery Saver > change option from "Battery Saver" to "No restrictions".

Provide authorization to your app to run at startup by activating the AutoStart option in Settings > Installed Apps > Your App
OR
Security (App) --> Permissions --> Autostart - Enable your app

Settings > Notifications & status bar > Turn on "Show Notification Icons" (if you want to see icons) > App notifications > Your App > Show notifications

Settings --> Developer Options. Disable "memory optimization". To enabled Developer Options go to Settings --> About. Tap on MIUI 8 times. Full Instructions
MIUI 10
Settings > Battery & performance > Choose apps > Select the app that is not showing notifications > Select No restrictions

Settings > Permissions > Autostart > Toggle slider next to the apps that are not getting push

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